Vikrant is currently working in The Ice Cream Lab LLC as a COO – International Operations. He has a Diploma in Hotel Management, NHMCT & AN PUSA, New Delhi 1999 – 2002 and Management Development Program in a Retail Management from IIM Ahmadabad, Year 2011. Carries 17 plus years Middle East Experience in the areas of Food & Beverage Management Consultancy, Operation Management, General Administration, Facilities Management, Franchisee management, Managing the entire Operations including Resource Planning, Procurement and Maintenance of Inventory levels for smooth functioning of all departments. Hands on experience in developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.Expertise in implementing programs for bringing in high energy level and team spirit in the employees.A team leader with excellent communication, interpersonal, liaison and problem-solving skills with the ability to work in a multi-cultural environment. Also worked in Sbarro, Tim Hortons and Cold Stone Creamery as a business Lamdmark Group as a Operations Head , Debonairs Pizza and McDonalds INDIA